If an order or a recent order update isn’t appearing in ShipBlink as expected, try the following troubleshooting steps:
1. Verify Connection to Your Ecommerce Channel
Ensure that ShipBlink is properly connected to your ecommerce channel (e.g., Shopify, WooCommerce). You can view connected stores on the Integration page
2. Check for Active Filters
Confirm that no filters are hiding orders. Even an unintentional filter could limit which orders appear in your dashboard.
3. Sync Delays from Ecommerce Channels
There can be occasional delays when ecommerce channels send order data to ShipBlink. If an order doesn’t sync within 1-2 minutes, please reach out to our support team for further assistance.
How Order Sync Works on Installation
When you first connect your store, ShipBlink automatically syncs the latest 20-30 historical orders and any new orders placed after installation. If you need additional historical orders synced, reach out to us with the date range, and we’ll assist.
Quick Tips for Resolving Specific Sync Issues
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Force Updating an Existing Order:
If an order is in ShipBlink but recent updates from your ecommerce platform aren’t showing, open the order in ShipBlink and click the refresh icon (🔄) to force a sync. This pulls the latest updates from your ecommerce channel. -
For Shopify Orders Not Syncing:
Shopify users with unsynced orders can open the order in Shopify Admin, and under "More Actions" in the top-right corner, select “Open in ShipBlink.”
If these steps don’t resolve the issue, our support team is here to help. Reach out for additional assistance, and we’ll ensure your orders sync as expected!